Frequently Asked Questions
How to start a return?
Contact us at email@example.com to start your return.
Once we receive your request, we’ll be in touch and provide return instructions and refund options - you'll need to reply with your preferred refund option.
You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
That's it! Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.
I got the wrong size! Can I exchange for a different size?
Yes! We're happy to help you exchange for the right size within 30 days of the delivery date.
1) Please contact us via email to request an exchange. We'll send you exchange instructions within 24 hours.
2) Once we reply to your request, you will receive the return address.
3) You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
4) When we receive your package, we will process your exchange as soon as possible.
For more information about returns and exchanges, click here.
How to track my order？
After we receive your order, we will process your order within 1-3 days. When the order is sent, you will receive an email containing the tracking number of your order. You can enter the tracking number of your order here to keep track of the location status of your order in time.
How long does it take for delivery?
The standard shipping time is 10-15 bussiness days,
and express delivery also takes 5-7 bussiness days.
What Payment Methods Are Accepted?
(Visa)(Mastercard)(Maestro)(American Express)(Discover)(Diners club)
The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase.
Please note that Redtop does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
How to order?
Shopping at Redtop is easy. Simply follow the steps below.
1) Add some item(s) into your Shopping Bag.
2) Check out when item selection is completed.
3) Log in your Redtop account.
4) Complete shipping and billing information.
5) Fill in payment information and then click the CONTINUE button to complete the purchase.
How do I find the right size?
Use our Size Guide tool to find the best size based on your measurements.
For more specific sizing information,please feel free to reach out to our Customer Care Team and we'd be happy to help you find the perfect fit!
Is everything true to size?
At Redtop, we take pride in our dedication to making sure that all of our pieces are true to size. The best way to choose the right size for you is to take your measurements according to our 'Size & Measurements' guide above.
Why do shoes need care?
“Good soles need even better care.”
Soles are no different than souls and the better you care for them, the better they will stay by your side during tough times as the roads get harder. Shoes reflect one’s personality and when you care for your shoes, you are also taking care of yourself.
Even though you might have different shoes for different days and occasions, you should never let beautiful soles(shoes) sit unmoved in one place. Give them the care they need, after all, they are your solemates.
How to take care of shoes？
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
More Refund policy
How are redtop shoes designed?
Shoe design is a hard process to unpack.
Where can I get advance information for new product recommendations?
You can submit your email address and become a member, we will release the latest discount information and new product recommendations from time to time via email.Take you to understand the whole process of design and production in detail, and with the help of our constant pursuit of perfection, we will bring you the ultimate shoe experience.