Cancellation Policy

Welcome to our cowboy boots website! We're dedicated to offering you an excellent shopping experience. If you need to cancel an order, please refer to the following policy:
  1. Cancellation Process
  • For all orders, regardless of the time since submission, you are required to contact our customer service team to initiate the cancellation. Our customer service hotline is [specific phone number], and the email address is [specific email address].
  • Once we receive your cancellation request, our team will promptly verify the order status. For orders submitted within 24 hours, we will process the cancellation immediately. For orders submitted more than 24 hours ago but not yet shipped, we will handle the request within 48 hours.
  1. Shipped Orders
  • If your order has already been shipped, direct cancellation is not possible. Instead, you can initiate a return process within 7 days of receiving the item, following our return policy. Please ensure the product is unworn, unused, and the packaging along with all accessories are in their original condition.
  • In the event that you wish to intercept a shipped order during transit, we will do our best to assist by contacting the logistics company. However, please note that interception fees may be applicable, and these will be borne by you.
  1. Refund Arrangements
  • For successfully cancelled orders, the refund will be processed back to the original payment method. The time it takes for the refund to reach your account depends on your payment provider and the bank's processing speed. Typically, for credit card payments, it may take 3 - 7 business days, while for third - party payment platforms like Alipay and WeChat Pay, it usually takes 1 - 3 business days.
  • If you encounter any issues during the cancellation process or have questions regarding the refund timeline, our customer service team is available to help. Please feel free to reach out to us at any time.
  1. Special Cases
  • For customized cowboy boots orders, once the production process has started, cancellation is not permitted. Prior to placing an order for customized items, we will clearly communicate the production cycle and the non - cancellation terms. We encourage you to review these details carefully before placing your order.
  • In the event of force majeure circumstances such as natural disasters or government administrative orders, which may prevent normal order cancellation or cause delays in refunds, we will notify you promptly and provide relevant documentation. We will also make every effort to coordinate resources to minimize any inconvenience caused to you.