Return Policy

Return & Refund Eligibility

• Timeframe: Customers are eligible to request a refund or exchange within 30 calendar days from the date of delivery. Beyond this 30 - day period, returns will not be accepted. During holiday events such as Christmas, Black Friday, Cyber Monday, Independence Day, Thanksgiving, and St. Patrick's Day, the return period is extended to 45 calendar days.
• Condition of Goods: The product intended for return must be in its original, unworn, undamaged, and unused condition. All tags should remain attached, and the original receipt and packaging must be included.
• Shipping Costs: In cases where the received product is incorrect or defective, return shipping will be provided free of charge. For all other return reasons, the customer is responsible for covering the shipping charges.
• Partial Refunds: In the situation where there is a minor, yet acceptable, issue with the product and the customer decides to retain it, a partial refund may be negotiated.
• Refund Process: Refunds will be processed and credited back to the original payment method used for the purchase.

NOTE

• Pre - return Contact: Prior to initiating a return, customers are required to contact our Customer Service Team at help@redtop.com. Any returns received without prior communication will not be processed.

• Quality Issue Documentation: In the event of quality - related concerns, customers are kindly requested to provide relevant images of the item(s) in question. Upon receipt of such documentation, a confirmation email containing return instructions and the designated return address will be sent by our Customer Service Team.
• Return Packaging and Documentation: After receiving the return instructions, please repackage the item(s) using the original packaging and ensure that it is properly secured. Once the parcel has been dispatched, please provide the associated delivery number to our Customer Service Team for tracking purposes.
• Return Address: Please do not return your order to the address marked on the parcel, as it is not our official return address. Always contact the Customer Service Team before attempting to return an item.
• Coupon - related Purchases: For purchases made using a coupon, if the promotional offer has ended at the time of return, REDTOP reserves the right not to refund the value of the coupon used.